Leadership for hotel teams in Mallorca, the Balearic Islands and Morocco: systems installed before the season, sustained through the peak and measured afterwards. For four- and five-star hotels, chains, destination management companies and tourism groups. Designed and led by Abderrahim Ouadrassi, who has founded and led hospitality and service businesses between Spain and Morocco.
FOR WHOM
Four- and five-star hotels, chains, destination management companies and tourism groups in Spain and Morocco.
FORMAT
In company, in Spanish, English or bilingual delivery; materials designed for operations.
DURATION
Ten off-season sessions, light support during the peak and an October close.
WHAT IT INSTALLS
The outcome is not a certificate. It is a working system.
- A ten-minute briefing and a weekly debrief.
- A departmental Pressure Protocol.
- Interface agreements between reception, housekeeping, restaurant and kitchen.
- Explicit codes for multicultural teams.
- A named retention plan before the season.
HOW IT IS MEASURED
Against the baseline of your own property.
Comparison using the property’s own data: voluntary turnover, reviews, escalated incidents and the condition of the management layer.
The close includes evidence, a report and an honest recommendation about the next step — or about taking no further step.
The first conversation is already part of the method.
Explain the situation, the cost of the problem and the timetable. The fit response is prepared with candour.